Refund policy
ONLINE Refunds & Returns
If an item is found to be faulty, expired or misdescribed or you are unhappy with your purchase then a refund or exchange will be offered if the item is returned within 14 days of receipt of item.
Subject to item being returned unopened and complete with packaging and all items originally included within the packaging.
All return delivery costs are to be paid by the customer and will not be refunded.
We are under no liability in respect to defects resulting from incorrect storage or usage.
Before return you must contact us stating the reason for return, your name, address and contact number. You can do this by email or phone using the contact details below.
Package up the item complete with original invoice or email print out and Return item to: (we recommend using recorded delivery)
The Cork and Truckle - FAO Returns
4 Abbey Green
Bath
BA1 1NW
info@thecorkandtruckle.com
Tel: 01225 592566
Items returned outside of 14 days will be held “in dispute”.
If a refund or exchange is not agreed the original item can be returned to you at your cost or it will be destroyed after 91 days.
No refund or exchange item will be dispatched until original item is received and inspected by us.
If you require an exchange item before this process can be completed we suggest you buy the item again from the site and ask for the refund for the original item at the same time.
Please Note: Click and Collect or in store collections which are purchased online fall under the IN STORE returns policy and not the ONLINE policy.
IN STORE Refunds & Returns
YOUR LEGAL RIGHT
When you buy goods from a business, in law you have a number of legal rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty and/or misdescribed or when the seller has no legal right to sell.
You do not have the legal right to claim a refund if you have simply just changed your mind or no longer want the item.
This also applies to online purchases which are collected in store.
OUR COMPANY POLICY
We are a legally authorised retailer and while we will always try our best to be fair and accommodate customers wherever possible it is not standard practice for us to accept returns for any reasons other than your legal rights.
However on the occasions that we do decide to accommodate and accept returns for goods which are not faulty or misdescribed we will only be able to offer customers store credit or an exchange and for these returns we strictly require the following:
- An original till receipt.
- The goods should be unused, unopened and in original packaging.
- Return should be no longer than 2 days from the date of purchase.
- For health reasons and due to the fact that we cannot guarantee product storage history food and beverage items cannot be returned.
Please Note: Our Policy is offered in addition to your legal rights and we ask that if you do have any further queries, to please not hesitate in speaking to one of our staff members, we are always happy to assist.